Shelly A. Waggoner, MS, CEBS, SHRM-SCP, is the Vice President, Human Resources & Customer Experience at MGMA and serves as a member of the Executive Team. With over 20 years of experience in Human Resources, Shelly is an Executive leader optimizing the customer experience through the lens of the employee experience. Shelly is passionate about people, leads with purpose and loves giving back to the community in which she lives. Shelly holds a Master of Science degree in Organization Leadership/Human Resources Management from Regis University. Shelly received her certification as a Certified Employee Benefit Specialist (CEBS) from the International Foundation of Employee Benefits Plans and the Wharton School of the University of Pennsylvania. She is also SHRM-SCP certified from the Society for Human Resources Management (SHRM).